Frequently Asked Questions
How do I refer a child to The Village?
A child/adolescent can be referred to The Village by completing the The Village Referral form and/or calling our Admissions Department by phone:
- (800) 255-TEEN (8336) or 865-380-4452
- Fax: 865-970-1866
Or email village@acadiahealthcare.com. A Village intake counselor will assist you in the referral process.
How quick is the referral/admission process?
The process is dependent upon information received, which is necessary in determining the appropriateness of the child’s placement with The Village; the type of services you are seeking; funding resources for the child’s placement; space availability; and completion of the admission documentation.
Does The Village have emergency/acute services?
The Village does not provide inpatient psychiatric acute care in any of its programs. In the event of a mental health emergency, please contact your primary care physician or proceed to the emergency room immediately.
What insurance is accepted for services?
The Village is a in network provider for Blue Cross Blue Shield, Aetna, Magellan Health Services, Value Options, Cigna, Mental Health Associates, Coventry, Prime Health Services and a Medicaid provider for Tennessee, North Carolina, and Washington, DC.
What is the length of stay at The Village?
The length of stay for a child/adolescent in The Village’s residential treatment programs is dependent upon the needs of the child/adolescent. Youth in all programs receive services as long as the treatment team, youth and family determine there is a need for the service. On average the stay is anywhere from 3 to 9 months.
Can a parent refer their child/adolescent to The Village?
Yes, The Village does consider parent referrals for its residential treatment services. Residential treatment referrals most typically come through community-based professionals (e.g., psychiatrist, social worker, hospital case manager/discharge planner, probation officer). Residential treatment also typically requires independent verification by a physician that the youth meets the medical necessity criteria for the care. The Village intake counselors can explain these processes and help parents to work through them.
What are the requirements for visitation and family therapy while my child is in residential treatment at The Village?
In order to provide the most positive and beneficial therapy for children/adolescents, The Village strongly encourages parents and families to be active participants in the child’s/adolescent’s therapy, including active, face-to-face participation in family sessions.
There are regularly scheduled visiting hours on weekends, but the programs will modify that schedule if you are from out of the area, have a conflicting work schedule, or have other reasons that you cannot visit during scheduled hours. Ask the treatment coordinator of your child’s residential program for help arranging visiting hours for you.
Does The Village have minimum IQ requirement for their residents?
The Village requires minimum IQ of 70 for any of its programs; each program assesses children/adolescents on an individual basis to determine whether the service can help. The Village does offer a specialized residential program for those with developmental disabilities.
Does The Village Academy facilitate transition back to pubic school?
The Village Academy offers specialized services to meet the needs of each child/adolescent, including those outlined in the child’s Individual Education Plan (IEP), which facilitates a smooth transition back to public school. The Village Academy is for residents of the treatment programs only.
Are there any exclusionary behaviors The Village will not accept?
All children who have been referred to The Village are reviewed on an individual basis to assess the agency’s ability to meet the needs of that child/adolescent.